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Bio-First Help Centre

Need help? Explore our support articles for answers or contact us on hello@bio-first.com

Bio-First Help Centre (Australia)

We've got you - we can help get your hands looking good again fast! ⚡️

Our best product is our UltraSensitive Skin Rescue Lotion.
Simply apply it as often as you can through the day to give your hands the care they need 💜. 

2 Winning Tips:
- Your hands are distressed, be sure to patch test first for sensitivity prior to wider application.
- If you're hands aren't super sensitive but rather just over dry & damaged from all that hand washing, you could pair with our Manuka Skin Saver overnight for that manuka honey 🐝 powered boost.

My hands are irritated/dry/itchy/red/sore. Help?!

Skin Rescue Lotion or Manuka Skin Saver? 

Bio-First lives by its ethos of science by nature when choosing our natural ingredients. We make sure we do the research so you don't have to. Read more about our Ingredient Ethos.

Further information on our Hero Ingredients 🍃 is here.

All of our formulations are Australian Certified Toxic Free and Think Dirty Verified. 🏅

What type of ingredients do you use?

These products have been discontinued in October 2023 based on customer feedback. 
If you are seeking to care for your family, please head on over to our Kids Manuka Soother Syrup which is the perfect option for you.

Why are Manuka Defence liquids not available?

Our 60 Day Results Guarantee means you have nothing to lose, and everything to gain. 👌
If you're not satisfied with the results within 60 days, return the remedy for a refull refund (minus shipping feee, if applicable) or exchange for a more suitable alternative.

Please email hello@bio-first.com with your Return request that includes the following information:
Order number
Item(s) to return
Reason for return (we really value your opinion and any feedback that might help us improve)
Full Policy here

How do I make a return? 

We offer fast shipping worldwide! ✈️

Australia
- 1-5 business days
- Free orders over $39
- $4.95 orders under $39

New Zealand - Express
- 4-10 business days
- Free orders over $75
- $15 orders under $75

International - Express
- 4-15 business days
- Free orders over $95
- $25 orders under $95

Full Policy here 🍃

Do I get Free Shipping?

Thank you for your order. You will soon receive an email confirming your tracking information. If you ordered before 12pm (Sydney time), your order will be dispatched same day.

Get more information

General Product Info

Shipping & Returns

Skin Health Product Info

Health Defence Product Info

Company - General Info & Contact Us

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