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Company - General Info & Contact Us

What are my payment options?

Bio-First accepts all major credit cards or you can choose to pay through a third party payment gateway like Shop Pay, Afterpay or Paypal. Available payment options will show at checkout. When selecting a third party you will be directed to their sit

Can I change or cancel my order?

We will do our very best to accommodate any changes, however we begin packing your order promptly once it's been submitted, so are limited in our ability to make changes.To start that process, email us right away at [email protected]. We typically

I'm outside of Australia. Can I pay in my local currency?

Prices are quoted in AUD for all customers, and the final payment will be converted to your local currency on your credit card statement. Bio-First provides no advice regarding customs charges, duties or other taxes and strongly encourages you to sou

When will my credit card be changed?

Your credit card will be charged as soon as your order is accepted and processed.

What can I do if my payment declined?

Please double check that the payment information you enter is correct.If the issues continues, please contact us at [email protected].

What is your privacy policy?

We take your privacy seriously, and have a full Privacy Policy here that lets you know how we look after your information for you.

Where can I get ongoing information about recent and ongoing offers?

We regularly update or website and you can subscribe to our newsletter to receive this information. Subscribe link

I have a promo code - how can I use it?

Simply enter your code at checkout!  We only accommodate one promo code per order and it cannot be used with subscriptions nor redeemed for cash.  Offer is only valid for one delivery address.  If you've encountered 2 valid promo codes, please choose

Can I use a promo code on top of another promotion like Free Shipping?

You can use a promo code along with free shipping when your order total meets our Free Shipping minimum as stated and applies to your shipping location.  Other offers advertised on the website without a code will be automatically applied and cannot b

Can I choose what type of emails I want to receive?

Yes you can. Simply unsubscribe from marketing emails if you wish using the link at the bottom of every promotional email. You will continue to receive important updates regarding your orders.

Do you have a referral program?

Yes we do - go here to sign-up

Who are the current Bio-First stockists?

At this stage, we have several stockists for Bio-First, listed below.

How can I become a Bio-First stockist?

If you're interested in becoming a Bio-First stockist, we'd love to hear from you! Please visit our stockist information page where you can find a submission form to apply. We love working with independent retailers looking for unique and effective n