Our live chat hours to speak with a real human are:

Still have questions? Submit your inquiries and we'll be happy to assist you via email!

Please leave us a voicemail will get back to you within a business day!

Bio-First Help Centre

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:959,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16773836},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Yes! For every AU order over $39. \n\nFor orders under $39 we share the cost and ask for a nominal fee of $4.95.\n\nDelivery to New Zealand is free over $75, and $15 for orders under $75.\n\nInternational shipping is free for orders over $95, and $25 for all other orders.\n\nRead more on our [Shipping page].&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;">Yes! For every AU order over $39.&#xA0;</span><br><span data-sheets-userformat="{&quot;2&quot;:959,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16773836},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Yes! For every AU order over $39. \n\nFor orders under $39 we share the cost and ask for a nominal fee of $4.95.\n\nDelivery to New Zealand is free over $75, and $15 for orders under $75.\n\nInternational shipping is free for orders over $95, and $25 for all other orders.\n\nRead more on our [Shipping page].&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;"><br>For orders under $39 we share the cost and ask for a nominal fee of $4.95.<br><br>Delivery to New Zealand is free over $75, and $15 for orders under $75.<br><br>International shipping is free for orders over $95, and $25 for all other orders.</span></p><p><span data-sheets-userformat="{&quot;2&quot;:959,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16773836},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Yes! For every AU order over $39. \n\nFor orders under $39 we share the cost and ask for a nominal fee of $4.95.\n\nDelivery to New Zealand is free over $75, and $15 for orders under $75.\n\nInternational shipping is free for orders over $95, and $25 for all other orders.\n\nRead more on our [Shipping page].&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;">Read more on our&#xA0;</span><span data-sheets-userformat="{&quot;2&quot;:959,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16773836},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Yes! For every AU order over $39. \n\nFor orders under $39 we share the cost and ask for a nominal fee of $4.95.\n\nDelivery to New Zealand is free over $75, and $15 for orders under $75.\n\nInternational shipping is free for orders over $95, and $25 for all other orders.\n\nRead more on our [Shipping page].&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;"><a href="https://www.bio-first.com.au/pages/fast-shipping-natural-remedies"><u>Shipping page.</u></a></span></p>

Yes! For every AU order over $39. For orders under $39 we share the cost and ask for a nominal fee of $4.95.Delivery to New Zealand is free over $75, and $15 for orders under $75.International shipping is free for orders over $95, and $25 for all oth

Do you offer free shipping?

Shipping & Returns

Are Bio-First products all natural?

Where are your products manufactured?

What is the shelf life of the Bio-First products?

Chemical free? How is that possible?

Where do you source your ingredients?

How many Bio-First products can I use at the same time?

Can I use Bio-First products if I am on medication?

What age can your products be used from?

Are your products gluten and lactose free?

Do your products contain any animal products?

Why do you use preservatives in some of your formulations?

Why do you use Potassium Sorbate?

Why do you use Citric Acid?

Are Bio-First products tested on animals?

General Product Info

How do I track my order?

Can I get a refund or exchange?

When can I expect my refund?

Do you ship to my area and/or PO Boxes?

How is my order shipped?

How will I know my order has shipped?

When can I expect my order to arrive?

How can I edit my shipping address?

How are your shipping cost determined?

My tracking says that my order was 'delivered' but I never received it. What now?

Which product should I use? UltraSensitive Skin Rescue Lotion or Manuka Skin Saver?

Are Bio-First's topical skin care products safe for breast feeding?

Is UltraSensitive Skin Rescue Lotion safe for newborns?

How long until I can expect to see my skin's appearance start to improve?

Why do some of your formulations have parfum in them? Isn't that fragrance?

Can you use UltraSensitive Skin Rescue Lotion or Manuka Skin Saver on your scalp?

Is UltraSensitive Skin Rescue Lotion or Manuka Skin Saver safe for use on your eyelids?

Do you offer free shipping?Updated a month ago