Our live chat hours to speak with a real human are:

Still have questions? Submit your inquiries and we'll be happy to assist you via email!

Please leave us a voicemail will get back to you within a business day!

Bio-First Help Centre

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:959,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16773836},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We source them from sustainable supply chains in places like Australia, New Zealand, South Africa, South Korea, America Eurpe and Middle East.&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;">We source them from sustainable supply chains in places like Australia, New Zealand, South Africa, South Korea, America Eurpe and Middle East.</span> </p>

We source them from sustainable supply chains in places like Australia, New Zealand, South Africa, South Korea, America Eurpe and Middle East.

Where do you source your ingredients?

General Product Info

Are Bio-First products all natural?

Where are your products manufactured?

What is the shelf life of the Bio-First products?

Chemical free? How is that possible?

How many Bio-First products can I use at the same time?

Can I use Bio-First products if I am on medication?

What age can your products be used from?

Are your products gluten and lactose free?

Do your products contain any animal products?

Why do you use preservatives in some of your formulations?

Why do you use Potassium Sorbate?

Why do you use Citric Acid?

Are Bio-First products tested on animals?

Do you offer free shipping?

How do I track my order?

Can I get a refund or exchange?

When can I expect my refund?

Do you ship to my area and/or PO Boxes?

How is my order shipped?

How will I know my order has shipped?

When can I expect my order to arrive?

How can I edit my shipping address?

How are your shipping cost determined?

My tracking says that my order was 'delivered' but I never received it. What now?

Shipping & Returns

Which product should I use? UltraSensitive Skin Rescue Lotion or Manuka Skin Saver?

Are Bio-First's topical skin care products safe for breast feeding?

Is UltraSensitive Skin Rescue Lotion safe for newborns?

How long until I can expect to see my skin's appearance start to improve?

Why do some of your formulations have parfum in them? Isn't that fragrance?

Can you use UltraSensitive Skin Rescue Lotion or Manuka Skin Saver on your scalp?

Is UltraSensitive Skin Rescue Lotion or Manuka Skin Saver safe for use on your eyelids?

What makes your Manuka Skin Saver that colour?

Do you have anything for acne-prone skin?

Why does my skin sting when I apply your product?

My airless pump bottle won't work. What do I do?

How should I store my Bio-First Skin Health products?

Skin Health Product Info

What age can you use the Health Defence formulations?

Are Bio-First's health defence formulations safe for breast feeding?

Do Bio-First Health Defence liquids contain any flavouring or colouring?

How should I store my Bio-First Health Defence products?

Health Defence Product Info

What are my payment options?

Can I change or cancel my order?

I'm outside of Australia. Can I pay in my local currency?

When will my credit card be changed?

What can I do if my payment declined?

What is your privacy policy?

Where can I get ongoing information about recent and ongoing offers?

I have a promo code - how can I use it?

Can I use a promo code on top of another promotion like Free Shipping?

Can I choose what type of emails I want to receive?

Do you have a referral program?

Who are the current Bio-First stockists?

How can I become a Bio-First stockist?

Company - General Info & Contact Us

Where do you source your ingredients?Updated 7 months ago