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Bio-First Help Centre

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-userformat="{&quot;2&quot;:959,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16773836},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We understand why you might think that. It is in actual fact Naticide, is an all-natural preservative that we use in some of our topical skin care products. We are legally obliged to disclose it as Parfum even though it is not a fragrance at all.\n\nYou can read about our [Ingredient Ethos] for more information.&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;">We understand why you might think that. It is in actual fact Naticide, is an all-natural preservative that we use in some of our topical skin care products. We are legally obliged to disclose it as Parfum even though it is not a fragrance at all.<br><br>You can read about our </span><span data-sheets-userformat="{&quot;2&quot;:959,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16773836},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We understand why you might think that. It is in actual fact Naticide, is an all-natural preservative that we use in some of our topical skin care products. We are legally obliged to disclose it as Parfum even though it is not a fragrance at all.\n\nYou can read about our [Ingredient Ethos] for more information.&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;"><a href="https://www.bio-first.com.au/pages/our-ingredient-ethos"><u>Ingredient Ethos</u></a></span><span data-sheets-userformat="{&quot;2&quot;:959,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16773836},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We understand why you might think that. It is in actual fact Naticide, is an all-natural preservative that we use in some of our topical skin care products. We are legally obliged to disclose it as Parfum even though it is not a fragrance at all.\n\nYou can read about our [Ingredient Ethos] for more information.&quot;}" style="font-size:10pt;font-family:Arial;font-style:normal;"> for more information.</span> </p>

We understand why you might think that. It is in actual fact Naticide, is an all-natural preservative that we use in some of our topical skin care products. We are legally obliged to disclose it as Parfum even though it is not a fragrance at all.You

Why do some of your formulations have parfum in them? Isn't that fragrance?

Skin Health Product Info

Are Bio-First products all natural?

Where are your products manufactured?

What is the shelf life of the Bio-First products?

Chemical free? How is that possible?

Where do you source your ingredients?

How many Bio-First products can I use at the same time?

Can I use Bio-First products if I am on medication?

What age can your products be used from?

Are your products gluten and lactose free?

Do your products contain any animal products?

Why do you use preservatives in some of your formulations?

Why do you use Potassium Sorbate?

Why do you use Citric Acid?

Are Bio-First products tested on animals?

General Product Info

Do you offer free shipping?

How do I track my order?

Can I get a refund or exchange?

When can I expect my refund?

Do you ship to my area and/or PO Boxes?

How is my order shipped?

How will I know my order has shipped?

When can I expect my order to arrive?

How can I edit my shipping address?

How are your shipping cost determined?

My tracking says that my order was 'delivered' but I never received it. What now?

Shipping & Returns

Which product should I use? UltraSensitive Skin Rescue Lotion or Manuka Skin Saver?

Are Bio-First's topical skin care products safe for breast feeding?

Is UltraSensitive Skin Rescue Lotion safe for newborns?

How long until I can expect to see my skin's appearance start to improve?

Can you use UltraSensitive Skin Rescue Lotion or Manuka Skin Saver on your scalp?

Is UltraSensitive Skin Rescue Lotion or Manuka Skin Saver safe for use on your eyelids?

Why do some of your formulations have parfum in them? Isn't that fragrance?Updated 7 months ago